Connect your knowledge and systems so AI can answer questions, prepare documents, and run workflows—with your team in control.
How it works
Your team asks. BizOps gathers what it needs, stops for approval, then finishes the job in the tools you already use.
A customer received damaged goods and needs a replacement.
John Morgan
Haven say the valve kits on order SO-2841 arrived damaged. Sort out a replacement.
MitigateWork log
BizOps does every one of these steps.
Waiting for your approvalApproved by John Morgan · 09:13
Raise replacement order SO-2841-R for 24 valve kits, dispatched from Kaunas on Thursday 11 September, and email Haven the tracking.
Haven have their replacement and a tracking number. The claim sits against the original order for the supplier review.
Hi Elina, Sorry about the damaged valve kits. A full replacement of all 24 units leaves Kaunas on Thursday 11 September and DHL have it down for Friday delivery to your Riga site. No need to return the damaged units — we have logged the claim with our supplier. Tracking is below.
Several invoices are past due. Find out who has actually paid and chase the rest.
John Morgan
Which invoices are more than 14 days overdue, and who hasn’t paid? Chase them.
MitigateWork log
BizOps does every one of these steps.
Waiting for your approvalApproved by John Morgan · 11:05
Send three reminders from your account. Verde promised payment on Friday, so theirs is a softer note; Northline and Haven have gone quiet and get the standard one.
Six invoices looked overdue. Two were already paid, one is in dispute, and the remaining three have now been chased.
| Customer | Amount | What happened |
|---|---|---|
| Northline | €18,400 | Reminder sent · 17 days overdue |
| Verde Group | €6,250 | Softer note · payment promised Friday |
| Haven | €3,980 | Reminder sent · 15 days overdue |
| Kalnins & Co | €2,100 | Left alone · in dispute since 3 September |
A new employee starts on Monday. Get their accounts, meetings and first-day instructions ready.
John Morgan
Marta Ozola starts Monday as a logistics coordinator. Set her up.
MitigateWork log
BizOps does every one of these steps.
Waiting for your approvalApproved by John Morgan · 14:27
Create six accounts with logistics coordinator permissions, book four intro calls across Monday and Tuesday, and email Marta her first-day instructions. The new licences add €84 a month.
Marta can log in on Monday morning, and her first two days are already in everyone’s calendar.
A customer wants a price quote. Check availability and send an offer they can order from.
John Morgan
Verde want 40 valve kits and 12 manifolds. Put a quote together.
MitigateWork log
BizOps does every one of these steps.
Waiting for your approvalApproved by John Morgan · 16:41
Send quote Q-2291 to Verde purchasing at €27,340 before VAT, valid 30 days. Only 8 manifolds are in stock this week, so the line ships in two batches.
Verde have a quote they can order from, with honest delivery dates on both lines.
2 lines · €27,340 before VAT · valid until 14 October
Ready to reviewWhat you can ask for
The same assistant either way. What changes is how much you hand over.
“Which invoices are overdue?”
Reads your knowledge and your systems, then comes back with the source attached. Nothing is written anywhere.
AI chatbots“Chase the three that have gone quiet.”
Does the work in the tools you already run — and waits for someone to approve before anything changes.
AI agents“Do this every Monday at nine.”
Runs on a schedule or a trigger from then on, and finishes before anyone thinks to ask.
AI workflowsWhat you get
Every request comes back as something your team can open, send or file — already in the format it was going to end up in.
Ask for the numbers and the workbook comes back built — summary sheet, per-region breakdown, chart already drawn. Not a paragraph describing a file. The file.
Say “turn that into a board deck” and it rebuilds the answer as slides in your company template, ready to present. The data does not get re-entered anywhere.
Inspection reports, cost sheets, compliance forms. BizOps fills the workbook your team already uses — the right cells, the right sheet, the formatting left intact — instead of handing back something you have to retype.
Every conclusion arrives with the chain that produced it, so the person who signs it off can check the work.
Sources you are obliged to follow, read on a schedule and summarised into what changed and what it means for you.
Meter readings, usage, whatever your operation produces in volume. BizOps pulls the period, compares it to the last one, and tells you which entries need a person — rather than leaving a table for someone to scan.
Open items, who they belong to and what state they are in — kept up to date as the work happens, not as a weekly clean-up job.
Policies, runbooks and the things only three people know. Asked in plain language and answered from your own documents, with the passage it came from.
Illustrative, on demo data. See it on yours
Integrations
BizOps reads from and writes to the systems your team opens every morning. Nothing moves to a new tool, and nobody changes how they work.
Not on the list? BizOps connects by API, database or file, so an in-house system is a connector like any other.Ask about yours
Customers
Implementing the Mitigate AI Platform has caused a pivotal shift for our service desk. It taps directly into our JIRA history, instantly suggesting accurate resolutions for new support queries. The flexibility to deploy on our own infrastructure and choose our preferred LLM made it an easy decision.
The Mitigate AI Platform has allowed us to extend the automation of our Odoo ERP far beyond what we initially planned. By embedding AI directly into our sales and client support workflows, we've sped up response times, reduced repetitive manual work, and freed our team to focus on higher-value customer conversations. It's become a real driver of how we scale service quality without scaling headcount.
Our clients are at the center of our operations, and the Mitigate AI chatbot represents a major step in enhancing their experience. Once fully deployed, it will offer 24/7 access to information, with CRM integration enabling answers tailored to individual contract and service details. Our goal is to empower clients to find relevant information instantly through our self-service portal. We are confident this will mark a significant improvement in how we support our customers.
We needed chatbots that could handle complex manufacturing queries without getting things wrong. Mitigate delivered exactly that — fast, accurate, and grounded in our actual product data. Our support team now spends time on real problems instead of answering the same questions over and over.
Getting started
The software installs in a day. Mapping which operations it should run is the real work, and it takes your people’s time — but not their time alone. We bring the method; your team brings the people who know the work.
Three ways of seeing the same business, answering different questions: what the organisation believes it does, what the people doing the work say, and what the systems show. You leave with one operations map, ranked. You do not need to arrive with one.
Always
We run a structured session and feasibility study to our own BizOps mapping methodology. Your team brings the people who know the work; we bring the questions, the scoring and the facilitation. This is what the organisation believes it does.
Read the methodologyOptional
An assistant interviews your people one at a time — asking what they actually do, offering options, and following up on the answers that matter. It is the only route that reaches everyone who does the work, not just whoever was in the room.
Optional
If you would rather have evidence than recollection, we install a read-only agent on your own infrastructure for a few weeks. It observes which systems people actually use, where the hours go and when load peaks. We set it up, and we take it away.
We do not begin with a rollout. We begin with one operation your team already runs — and we stay on it with you until it works.
By the third one most teams are running the operation themselves. Each operation builds on what is already connected, so the second costs less than the first.
You are not expected to arrive knowing which operations to pick. Working that out is the first thing we do together. Book a demo
Architecture
One assistant in the middle. What people ask it with, what it reaches, where its work runs — and what gets recorded.
Where people ask
BizOps AI Assistant
What it reaches
Your documents, indexed so it finds the exact passage
Any system you run — Microsoft 365, Dynamics, SAP, in-house — by API, database or file
Your own site or documentation, crawled on a schedule
Code runs locked away from everything else, one per chat.
Every chat step by step — each model call and tool call, with time and cost
Every create, update and delete, with field-level diffs
Cost and tokens by workspace, month by month
Managed by us, hosted and kept in the EU
Deployed inside your own infrastructure
Security
Security is how the platform is built, not something added to the quote.
Your documents and conversations are never used to train a model. They stay in your environment, under your control.
Role-based permissions, SSO, and a full audit trail of every action and every conversation — including what BizOps did and who approved it.
Infrastructure in Europe and GDPR compliance out of the box, or run the whole thing on your own servers anywhere.
Awards
Certifications
SIA Mitigate is certified to ISO 9001:2015 and applies ISO/IEC/IEEE 90003:2018.
Read the security policyUse cases
Every team in your business has dozens of these. BizOps does the steps, in the tools they already use.
Your inspector talks. The assistant organizes the findings and produces a report your team can act on.
See field inspectionsFollow the demo in text: step-by-step walkthrough
| Team | What someone asks | What it takes by hand | Delegate to BizOps |
|---|---|---|---|
| People & HR | “Set up everything for Monday’s new hire.” | 23 steps | |
With BizOps 2 steps for the team21 for BizOps The team asks, then approves. BizOps opens the accounts, books the intro calls and shares the first-week plan across Gmail, Notion, Asana and Slack. | |||
| Operations & delivery | “Turn my site notes into the inspection report.” | 15 steps | |
With BizOps 2 steps for the team13 for BizOps The inspector talks, then approves the report. BizOps writes up the findings, attaches the photos, files the report and opens the follow-ups in SharePoint, Jira and Teams. | |||
| Sales & marketing | “Draft the renewal quote from last year’s contract.” | 11 steps | |
With BizOps 2 steps for the team9 for BizOps The account manager asks, then approves the quote. BizOps reads last year’s terms, checks current pricing and stock, drafts the quote and logs it against the account in HubSpot, Google Drive and Gmail. | |||
| Finance & administration | “Which invoices are more than 30 days overdue?” | 8 steps | |
With BizOps 1 step for the team7 for BizOps BizOps pulls the ledger, matches the payments already in, checks who promised to pay and comes back with one list, from QuickBooks, HubSpot and Gmail. Nothing to approve — it only reads. | |||
| Customer service | “Where is order 4417?” | 6 steps | |
With BizOps 1 step for the team5 for BizOps BizOps checks the order, the carrier’s tracking and the customer’s record, then answers with where the parcel is and when it lands, from Shopify, Zendesk and Gmail. Nothing to approve — it only reads. | |||
| IT & knowledge | “How did we solve this ticket last time?” | 4 steps | |
With BizOps 1 step for the team3 for BizOps BizOps searches the ticket history, the runbooks and the team’s own threads, then comes back with what actually worked, from Jira, Confluence and Slack. Nothing to approve — it only reads. | |||
Services
BizOps covers most of it out of the box. When it does not, our team builds the rest with you.
Explore our services
Mitigate
